Here to help
with NH Roster.

Use the staff account issued by your administrator. On the sign-in screen, choose Forgot User ID / Password? and use your registered email address or mobile number.

If a recovery message does not arrive, check your email spam folder and confirm your registered contact details with your administrator. Contact support if you still need help.

Ask your main in-charge or authorised administrator to review the affected date, shift and assignment. They manage roster changes for your nursing home.

For a display or technical problem, email support with a short description and the affected date. Remove personal information from any screenshot.

Open Requests in NH Roster to view your requests and their status. Your authorised approver handles pending decisions and staff availability.

If the status does not display correctly, describe the issue in an email to support.

Check your device’s notification permissions for NH Roster and confirm that your device has an internet connection.

If the problem continues, email support with your device model, operating system and app version, if available.

Include what you were trying to do, what happened, the approximate date and time, and your device model and app version, if available. A screenshot with personal details removed can help explain the issue.

Never send passwords, one-time codes, identity document numbers or residents’ medical information.

For privacy, access, correction or account deletion enquiries, email support@nhroster.com or contact the administrator responsible for your NH Roster account.

Explain the type of request without attaching passwords, identity documents or residents’ records. Your organisation may need to verify your identity before handling the request.